7:00 a.m. to 7:00 p.m. Pacific Time (PT), Monday through Friday 7:00 a.m. to 4:00 p.m. Pacific Time (PT) on Saturday
Contact customer service
Our Customer Service staff is here to help, and you can reach a live person at 800-322-5555, option 1, during business hours or use our chat feature located at the bottom of this page. For your convenience, you can log in to your account at any time to track a package, schedule a pickup, calculate rates, view transit times, and much more.
Learn about invoicing, payment options including the ability to make a payment online, and billing terms.
Customers receive a weekly invoice and have a variety of invoicing options
For your convenience, you may pay your bill online with a credit card, or select from several payment options suited for your specific needs.
If you have a lost or damaged package, we are here to help.
Claims of loss or damage to a package must be submitted through a completed claim request form to GLS within 6 months of the shipment pickup date. Claim forms are available through the Customer Service Center.