7:00 a.m. to 7:00 p.m. Pacific Time (PT), Monday through Friday 7:00 a.m. to 4:00 p.m. Pacific Time (PT) on Saturday
Contact customer service
Our Customer Service staff is here to help, and you can reach a live person at 800-322-5555, option 1, during business hours or use our chat feature located at the bottom of this page. For your convenience, you can log in to your account at any time to track a package, schedule a pickup, calculate rates, view transit times, and much more.
Learn about invoicing, payment options including the ability to make a payment online, and billing terms.
Customers receive a weekly invoice and have a variety of invoicing options
For your convenience, you may pay your bill online with a credit card, or select from several payment options suited for your specific needs.
If you have a lost or damaged package, we are here to help.
Claims of loss or damage to a package must be submitted through a completed claim request form to GLS US within 90 days of the scheduled shipment date. Claim forms are available through the Customer Service Center.
Track and trace
Days of service
We provide pickup service Monday through Friday
Deliveries are made Monday through Friday, with Saturday Delivery as requested. Pickup service is not available on Saturday. GLS does not provide pickup or delivery service on Sunday