Responsible, systemized operations

GLS is a part of a group-wide program to identify and avoid compliance risks. In addition, GLS has adopted a group-wide policy to protect GLS and its employees while safeguarding the collaboration with business partners based on trust in the present and future.

The GLS Group focuses on three core areas:

  • Competition Law
  • Anti-corruption
  • Sanctions list assessment

A cornerstone of the compliance system is a comprehensive training concept for employees – as compliance begins with them. The GLS Group's Compliance Team is the essential consulting and assessment authority for the three-stage policy. The compliance policy follows a uniform structure for the GLS Group.

Preventing Corruption

The GLS Group has a strict zero-tolerance policy towards bribery and corruption, which all the GLS Group managers see as their responsibility. Therefore, the GLS Group has created an anti-bribery guideline that defines the standards of behavior that apply to every employee and representative of the GLS Group.

Informant/Ombudsman System

The GLS Group has implemented a whistleblowing policy/ombudsman system for Anti-Bribery, Corruption, and Sanctions Laws to enable employees, business partners, and third parties to report any concerns about criminal acts and other severe offenses in confidence.

On such matters, all employees, business partners, and third parties may contact the Attorney, Dr. Rainer Buchert:

Kaiserstraße 22

60311 Frankfurt am Main


Tel: +49 69 710 33 330 or +49 6105 92 1355

Fax: +49 69 710 34 444


Dr. Buchert will not consider complaints concerning matters not of a criminal or similar severe nature. When in doubt, he will advise on how to proceed.

Dr. Buchert will manage all formalized complaints in confidence. Dr. Buchert is required by his statutory lawyers' confidentiality obligations not to disclose the identity of callers without the explicit consent to do otherwise. He also has the right to refuse to give evidence (including the identity of whistleblowers) if requested by a court of law. Complaints to the ombudsman will only be passed on to GLS Group once the complainant's consent is received.

Of course, concerns regarding the above matters can also be reported to an employee's line manager or contact people within GLS Group.

Code of Business Standards

The GLS Group's trust from customers, employees, business partners, and the public is a top priority.

To further strengthen this trust, the GLS Group has assigned itself a Code of Business Standards that establishes the company's fundamental values and standards of behavior in binding form for all employees.

The GLS Code of Business Standards forms the basis of all business decisions and regulates responsible interaction with all stakeholders.

Supplier Code of Conduct

The GLS Group expects its suppliers to respect the standards in this Supplier Code of Conduct, implement them using appropriate measures, and adhere to them in their business activities.

Sanctions (Updated regularly based on legal and regulatory requirements.)

The sending of goods or parcels is prohibited under all applicable sanctions laws. For example, because of the type of contents, the intended recipient or the country to or from which they are to be sent may be prohibited by sanction law. Sanctions laws include all laws, regulations, and orders imposing sanctions (including trade restrictions and economic sanctions) on countries, individuals, or entities, including those imposed by OFAC.

Learn more:

Transparency Rule/Law

These links lead to the machine-readable files made available in response to the federal Transparency in Coverage Rule and include negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to enable researchers, regulators, and application developers to easily access and analyze data.

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2023 GLS US Parcel Tariff - Terms and Conditions

For more information regarding Prohibited Shipments, Payment Options, Claims, C.O.D terms, Billing terms, Dimensional Weight terms please refer to GLS US Parcel Tariff - v2022

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GLS Code of Business Standards

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2023 GLS US Freight Tariff & Compliance Regulations

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GLS Supplier Code of Conduct

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Modern Slavery Act Statement for 2021-2022