Responsible, systemized operations

The GLS Group has implemented a group-wide program designed to systematically identify and structurally avoid compliance risks. It was developed to protect the GLS Group and its employees. It is also designed to safeguard the collaboration with business partners based on trust both now and in the future.

The GLS Group focuses on three core areas:

  • Competition Law
  • Anti-corruption
  • Sanctions list assessment

A cornerstone of the compliance system is a comprehensive training concept for employees – as compliance begins with them. The GLS Group’s Compliance Team is the key consulting and assessment authority for the three-stage concept. The compliance concept follows a uniform structure for the GLS Group.

Preventing Corruption

The GLS Group has a strict zero-tolerance policy towards bribery and corruption, which all the GLS Group managers see as their responsibility. In its anti-bribery guidelines, the GLS Group has set the standards of behavior that apply to every employee and to everyone who performs on behalf of the GLS Group.

Informant/Ombudsman System

GLS Group has implemented a whistleblowing policy/ombudsman system for Anti-Bribery, Corruption, and Sanctions Laws to enable employees, business partners, and third parties to report in confidence any concerns that they have about criminal acts and similar serious offenses.

On such matters, all employees, business partners, and third parties may contact the

Attorney, Dr. Rainer Buchert
 Kaiserstraße 22
 60311 Frankfurt am Main

Tel: +49 69 710 33 330 or +49 6105 92 1355
 Fax: +49 69 710 34 444

If you wish to give a tip in confidence or desire encoded transmission of information, please use this contact form.

Dr. Buchert will not consider complaints concerning matters which are not of a criminal or similar serious nature. When in doubt, he will advise on how to proceed.

All complaints will be treated in confidence. Dr. Buchert is required by his statutory lawyers’ confidentiality obligations not to disclose the identity of callers without the explicit consent to do otherwise. He also has the right to refuse to give evidence (including the identity of whistleblowers) if requested by a court of law. Complaints to the ombudsman will only be passed on to GLS Group once the consent of the complainant has been received.

Of course, concerns in respect of the above matters can also be reported to an employee’s line manager or other contact people within GLS Group.

Code of Business Standards

The trust that the GLS Group receives from customers, employees, business partners, and the public is a top priority.

To further strengthen this trust, the GLS Group has assigned itself a Code of Business Standards that establishes the fundamental values and standards of behavior of the company in binding form for all employees.

The GLS Code of Business Standards forms the basis of all business decisions and regulates responsible interaction with all stakeholders.

Supplier Code of Conduct

The GLS Group expects its suppliers to respect the standards laid out in this Supplier Code of Conduct, implement them using appropriate measures, and adhere to them in their business activities.

Sanctions (Updated regularly based on legal and regulatory requirements.)

The sending of goods or parcels which are banned under all applicable sanctions laws is prohibited. For example, because of the type of contents, the intended recipient, or the country to or from which they are to be sent may be prohibited by sanction law. Sanctions laws include all laws, regulations, and orders imposing sanctions (including trade restrictions and economic sanctions) on countries, individuals, or entities, including without limitation those imposed by OFAC.

Learn more:

Prohibited Shipments

GLS reserves the right to refuse shipment of any package deemed unfit for transport. Prohibited items for shipment with us include but are not limited to:

  • Stocks, bonds, cash, or cash equivalents
  • Lottery tickets and gambling devices where prohibited by federal, state, or local law
  • Collector’s items such as sports cards, souvenirs, and memorabilia
  • Fine Jewelry
  • Fine Art
  • Antiques
  • Artwork
  • Sheet glass or glass doors or screen doors
  • Furniture except boxed disassembled
  • Pipe: metal or plastic, rod iron, and metal posts
  • Corpses, cremated or disinterred remains
  • Illegal substances
  • Marijuana/Cannabis, including marijuana/cannabis intended for medicinal use, oils, edibles, and vapor products. Any product that contains THC, or Cannabinoids (CBD), even in trace amounts, is considered illegal under federal law
  • Counterfeit or pirated goods or material
  • Pornographic and/or obscene material which is prohibited by law
  • Dangerous and hazardous goods, including explosives
  • Any tobacco or vapor products or accessories of any type, with or without nicotine and flavored or non-flavored, including, without limitation, vapor products approved by the United States Food and Drug Administration.

Special Care and Restricted Items

The following commodities may be acceptable for transport by GLS with managerial pre-approval provided the shipper acknowledges and accepts GLS’ Terms of Liability.

  • Perishable items such as flowers, plants, food products, and items requiring a temperature-controlled environment and/or special handling, including frozen/refrigerated goods
  • High Declared Value (HDV) items over $10,000

List of Prohibited Live Animals that are banned from being shipped and are not accepted for transport:

• Any poisonous, venomous, or threatening animal 

• Any Threatened or Endangered species 

• Arachnids (All): Examples - mites, scorpions, spiders, ticks 

• Birds (All) 

• Crocodiles (All): Examples - alligators, caimans, gavials

 • Mammals (All) 

• Snakes (All): venomous and non-venomous 


List of Accepted Live Animals may be accepted for transport unless poisonous, venomous, and/or a Threatened or Endangered Species

The following commodities may be acceptable for transport by GLS with pre-approval of GLS US Management, if certain conditions or circumstances are fulfilled (quantities, value, packaging). Please contact a Sales Representative at 800-322-5555, Option 2 for more information. Additional fees may apply. This is a comprehensive list of live animals which are accepted for transportation. Shippers are prohibited from shipping any animal not listed here, and all other live animals will not be accepted for transportation. The following live animals are accepted for transportation unless poisonous, venomous, and/or a Threatened or Endangered Species.

  • Amphibians (All): Examples - frogs, salamanders, toads.
  • Crustaceans (All): Examples - crabs, crawfish, lobsters, shrimp.
  • Fish (All) 
  • Insects (Limited to beneficial insects only): Examples - bees, butterflies, crickets, and ladybugs. 
  • Mollusks (All): Examples - clams, mussels, snails.
  • Reptiles (Limited to the following): - Lizards: Examples - chameleons, geckos, iguanas, monitors, flying dragons - Turtles: freshwater turtles (except snapping turtles), land tortoises, sea turtles.
  • Worms (All)