The Customer Service Center is the main live contact for our customers. You can always use our website or log into the customer portal for tracking packages, scheduling pickups, obtaining rate quotes, and more. To speak to a customer service representative, please call 800-322-5555.

Learn about invoicing, payment options including the ability to make a payment online, and billing terms.

Customers receive an invoice twice each month and have a variety of invoicing options to choose from. For your convenience, you may pay your bill online with a credit card, or select from several payment options suited for your specific needs.

Claims of loss or damage to a package must be submitted through a completed claim request form to GLS within 6 months of the shipment pickup date. Claim forms are available through the Customer Service Center.